Refund policy

# Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer **easy returns and refunds within 10 days of delivery**, subject to the conditions below.

## 1. Return Window

You can request a return or replacement within **10 days from the date your order is delivered**.

To start a return, please contact our customer support team with your **order number** and reason for the return.

## 2. Eligible Returns

A product is eligible for return if:

* It is unused and unworn.
* It has not been washed, altered, or damaged after delivery.
* The original tags and packaging are intact.
* The product is returned in its original condition.
* The return request is made within 10 days of delivery.

For size or fit issues, you may request a return or replacement within the 10-day period, provided the product meets the above conditions.

## 3. Damaged or Incorrect Products

If you receive a **damaged, defective, or incorrect product**, please contact us as soon as possible after delivery.

We may request clear photos or videos of the product and packaging to verify the issue. Once verified, we will arrange an appropriate **replacement or refund**.

## 4. Refunds

Once your returned product is received and inspected, we will process your refund if the return is approved.

For prepaid orders, the approved refund will generally be issued to the **original payment method**.

For Cash on Delivery (COD) orders, you may be asked to provide valid bank account or UPI details to receive the refund.

Please allow some additional time for the refund to reflect in your account, depending on your bank or payment provider.

## 5. Replacement

If you would prefer a replacement instead of a refund, you can request one during the return period, subject to **product and size availability**.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

## 6. Return Shipping

For eligible returns, the return-shipping process will be communicated by our support team.

For products that are damaged, defective, or incorrectly delivered, we will assist you with the return process.

For returns due to **change of mind, size, or preference**, return-shipping charges may apply where applicable.

## 7. Non-Returnable Conditions

Returns may not be accepted if the product:

* Has been worn or washed.
* Shows signs of use, stains, perfume, makeup, or damage.
* Has been altered or modified.
* Is returned without its original tags or packaging.
* Is returned after the 10-day return period.
* Has been damaged due to improper handling or washing.

## 8. How to Request a Return

To request a return or refund:

**Step 1:** Contact our customer support within 10 days of delivery.
**Step 2:** Share your order number and the reason for the return.
**Step 3:** Provide photos/videos if requested.
**Step 4:** Follow the return instructions provided by our support team.
**Step 5:** Once the product is received and approved after inspection, your replacement or refund will be processed.

## 9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

## 10. Important Note

All returns and refunds are subject to verification and approval based on the condition of the returned product.

We reserve the right to reject a return if the product does not meet the eligibility requirements mentioned in this policy.

For any questions regarding returns, replacements, or refunds, please contact our customer support team. We’ll be happy to help.

**Thank you for shopping with us!**